Job Description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

• Some of the perks of joining The UPS Store team!
• Full-time position (40 hours)
• Day time retail hours 8:30am-7:00pm - Flexible hours
• Meal compensation
• Medical Benefits
• Paid Vacation
• 401k plan
• Paid day off on your birthday
• Monthly sales incentives in additional to base salary

RESPONSIBILITIES

• Assistant Center Manager provide customer service to customers for all business services. The ideal candidate needs to be:
• Prompt, reliable, and responsible
• Weekend availability is a must
• Strong computer skills and training in applications will be provided.
• Able to operate independently and be self-driven to complete tasks
• Excellent written and verbal communication skills
• Fluent English & Spanish speaking is a plus
• Able to lift 50 pounds
• The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest.
• Center Mangers will be starting off as Customer Service Associate, once fully training and certified (Livescan Fingerpriting and Notary Public) promotion will be in place.
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Communicates effectively with customers
• Prompt, reliable, and responsible
• Available to work weekdays and weekends.

QUALIFICATIONS

• High school diploma or GED required
• One year of supervisory experience in logistics, retail, or other relevant industry
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

BENEFITS

• Medical Insurance
• Flexible Schedule and Daytime hours
• Meal compensation
• Uniforms Provided
• Advancement Opportunities ability to grow within the company
• Monthly Sales Incentives
• Company paid Notary and Live Scan / Fingerprinting certification
• Retail Store day time hours 8:30am - 7:00pm

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