The English/Spanish Interpreter in our Neighborhood PACE program is responsible for providing interpretation to the patients and staff in our PACE Centers. This role will provide interpreter services as needed and collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP). Schedule: Monday - Friday, 8:00AM - 5:00PM. Essential Duties and Responsibilities include demonstrating thorough knowledge of and adherence to the Code of Ethics governing the behavior and activities of all NeighborHealth interpreters, safeguarding patient confidentiality, direct verbatim interpretation, professional demeanor, and continuing education/skill development. Once trained, the interpreter can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency. The role involves answering all incoming calls from the Interpreter Services Line with last minute requests from departments, providing interpretation for patients spanning the pediatric to geriatric age range over the phone when needed, and identifying and assisting in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas. Qualifications include completion of a medical interpreter certification program, 1-2 years of interpreting experience in a medical setting in the United States, verbal and written bilingual skills, experience working with the older adult population preferred, competence in culturally appropriate interpretation, ability to perform different interpreting modes, excellent interpersonal skills, understanding of patient rights, and computer skills preferred. Benefits include medical, dental, and vision coverage, life and disability insurance, 401(k) retirement plan, tuition reimbursement, flexible spending and transportation accounts, paid holidays, vacations, sick, and personal time, generous staff development benefit, excellent malpractice coverage, pet insurance, free parking, and more.
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