Salesforce Consultant Job at Mason Frank International, Los Angeles, CA

L3dSaE9HeG0yNUc1Zm1hMzdNMWsraGJwTkE9PQ==
  • Mason Frank International
  • Los Angeles, CA

Job Description

Job Title: Salesforce Consultant – Sales & Service Cloud

Location: Los Angeles Metro (hybrid)

Employment Type: Full time

About the Role

We are looking for a skilled Salesforce Administrator with expertise in Sales and Service Cloud to join our team. In this role, you will be responsible for managing, optimizing, and enhancing our Salesforce platform to support our sales and customer service teams. You will work closely with stakeholders to streamline processes, improve system functionality, and ensure the platform aligns with business goals.

Key Responsibilities

  • Administer, configure, and maintain Salesforce Sales & Service Cloud , ensuring smooth operation and user experience.
  • Optimize sales processes, lead management, opportunity tracking, and forecasting to enhance team productivity.
  • Manage case management, knowledge base, and automation workflows within Service Cloud to improve customer support.
  • Customize Salesforce using Flows, Process Builder, Validation Rules, and Lightning App Builder to meet business needs.
  • Maintain user roles, profiles, permission sets, and security settings to ensure data integrity and compliance.
  • Collaborate with sales, service, and IT teams to gather requirements and implement system enhancements.
  • Provide user training, support, and documentation to ensure adoption and best practices.
  • Monitor system performance, troubleshoot issues, and implement Salesforce best practices .
  • Stay updated on Salesforce releases and recommend new features to improve efficiency.

Qualifications & Skills

  • 4+ years of experience as a Salesforce Administrator , with a focus on Sales & Service Cloud .
  • Salesforce Administrator (ADM-201) certification required; Sales Cloud or Service Cloud Consultant certifications are a plus.
  • Strong understanding of lead management, opportunity tracking, pipeline forecasting, and case management .
  • Experience with automation tools like Flows, Process Builder, and Workflow Rules .
  • Ability to work collaboratively with sales, customer service, and IT teams .
  • Strong analytical and problem-solving skills, with attention to detail.

Job Tags

Full time,

Similar Jobs

REI (Recreational Equipment Inc.)

0033 - Atlanta GA - Store Sales Specialist - Days, Evenings and Weekend availability required. Job at REI (Recreational Equipment Inc.)

 ...Specialist to help us create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers every day. With your help, we will deliver our 100% customer satisfaction guarantee by facilitating transactions, selling memberships, and... 

ABM Industries

Groundskeeper Job at ABM Industries

 ...and lots, including the application of ice melter and road sand- Establish new plants and plantings both in landscape and through greenhouse culture- Use manual and automatic watering systems to ensure adequate moisture for plantings- Perform safety checks on... 

Oracle

Migration Consultant Job at Oracle

**Job Description****Description of the role:** Assists with analyzing complex business problems to be solved with automated systems. As part of a software project implementation team assists in implementing software projects by mapping business processes, producing documentation...

White Force Outsourcing Pvt Ltd

Event Manager Job at White Force Outsourcing Pvt Ltd

 ...BUrgent requirement for the position ofEvent Manager in the company Location - Okhla(Delhi) Experienace - Min 4 Yrs of experiance Interested candidate can share their Cv in the below mentioned email id 9201975264 Job requirements Experience: 4 to... 

Kelly Services

Kelly Services is now Hiring -Customer Service Rep Job at Kelly Services

 ...Kelly Services is now Hiring -Customer Service Representative (CSR) Schedule: Monday - Friday, 6:00 AM - 2:30 PM (Overtime as needed) Compensation: $20-$23/hour (depending on experience) Position Type: Temporary to Permanent Location...