Job Description

Job Summary

• The primary goal of this position is to effectively manage all freight-related issues to ensure smooth and timely operations.
• The role involves optimizing customer orders for truckloads, focusing on profitable and efficient routing strategies.
• Your responsibility will include maintaining quality control over shipping orders, ensuring accuracy and compliance.

Primary Duties

• Conduct regular quality control checks on shipping orders, addressing any discrepancies that arise to uphold service excellence.
• Coordinate with carriers for pickups, ensuring that schedules align with business needs and customer expectations.
• Support the completion of logs and customer orders by verifying information and confirming details with relevant stakeholders.
• Maintain accurate UPS and Federal Express manifests, facilitating smooth shipping operations and record keeping.
• Provide general customer service from the initial order stage through to receipt, ensuring customer satisfaction throughout the shipping process.
• Recommend reliable freight carriers to customers and oversee all export shipments, ensuring compliance with regulations.
• Handle all paperwork related to shipping, including preparing and verifying bills of lading to ensure accurate record-keeping.
• Input vital shipping data into the AS/400 system, contributing to efficient data management and reporting.
• Carry out routine office duties such as filing, data entry, and ordering supplies, ensuring an organized work environment.
• Engage with company representatives to renegotiate pricing and service levels, playing a key role in maintaining vendor relationships.
• Update and maintain the NAFTA certificate of origin for each export customer, ensuring compliance with applicable trade legislation.

Qualifications

• Strong analytical skills to read, understand, and interpret various business documents, technical manuals, and applicable regulations.
• Proficient writing skills to prepare reports, business communications, and procedure manuals that convey clear information.
• Excellent presentation skills to effectively communicate information and address inquiries from managers, clients, and the public.
• Competency in mathematical calculations such as percentages, volume, and proportions to evaluate shipping costs accurately.
• Understanding of algebra and geometry to apply solutions effectively in logistical scenarios.
• Problem-solving abilities to gather data, analyze information, and derive accurate conclusions in fast-paced environments.
• Ability to interpret complex technical instructions and manage multiple variables in shipping logistics.

Education / Experience

• A minimum of a one-year certificate from a college or technical school, demonstrating foundational knowledge relevant to transportation logistics.
• Preferably, 3-6 months of related experience and/or training, or an equivalent combination that demonstrates capability in this field.

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